Privacy Policy

Last updated July 31, 2024

Who we are

At Elements Music International, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by elements-music.com and how we use it.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Website Name. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What information we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us, our products and services, when you participate in activities on the services, or otherwise when you contact us.

Personal information provided by you

The personal information that we collect depends on the context of your interactions with and our services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Full names
• Email addresses
• Phone numbers
• National Identity Card / Passport number
• Mailing addresses

Sensitive information

We do not process sensitive information.

Payment data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security codes associated with your payment instrument. All payment data is handled and stored by iPay (Pvt) Ltd. You may find their privacy notice link here: https://www.ipay.lk/privacy-policy.

All personal information that you provide to us must be true, complete, and accurate. You must notify us of any changes to such personal information while using our services.

Information automatically collected

We automatically collect certain information when you visit, use or navigate the services on our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.

The information we collect includes:

• Logs and Usage data – Logs and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access and use our services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the services (such as the date/time stamps associated with your usage, pages and files viewed, and other actions you take such as which features you use).

How do we process your information?

We process your information for a variety of reasons, depending on how you interact with our services, including:

• To facilitate delivery of products or services to the user.
• To fulfill and manage your orders, payments, and tickets through our services.
• To respond to your inquiries and offer support to users.
• To evaluate and improve our services, products, marketing and your experience.
• To identify and better understand usage trends.

When and with whom do we share your personal information?

We will not share your personal information with any third parties, subject to the extent permitted and applicable by the law of Democratic Socialist Republic of Sri Lanka.

Do we use Cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our services. The tracking technologies help us maintain the security of our services, save your preferences and assist with basic website functions.

Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using our services, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our services.

Do we make updates to this notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice. We encourage you to review this privacy policy frequently to be informed of how are protecting your information.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at [email protected].